1 hour ticket response
Prompt assistance is our greatest priority and this is why we have a team of competent tech support engineers who are eager to offer a swift reply to any question that you might have. Just open your client support ticket from the Site Control Panel and we’ll respond within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute client support ticket response time.
A First–Rate Technical Support Service
Our technicians have substantial experience in the Linux web hosting market and are knowledgeable enough to come up with a rapid answer to your problem. If, however, the matter at hand is not within the competence of a technical support engineer, the ticket will be sent to a programmer or sysadmin for additional investigation.
A User–Friendly Help Center Section
To help you find a quick suggestion on how you can use a particular service, we have incorporated a truly user–friendly Help section in the Site Control Panel. You can search through a broad selection of web hosting account administration articles and website administration articles, take a gaze at the F.A.Q. library or watch our educational video tutorials.