Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help section built into our Site Control Panel offers a collection of help articles and regularly asked questions. Aimed towards resolving any common issue that you may stumble upon, they are compiled by our support team of trained techs.

  • Top quality support service
  • Educational Video Clips

  • For those of you who’d like to discover how to resolve a regularly encountered problem by watching an educational video clip, we have added a selection of video tutorials to our Site Control Panel. All the how–to videos are very short and easy to understand. They offer step–by–step presentations of different site management procedures.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7–365 client support service and a sixty–minute support ticket response time guarantee. Our qualified tech support engineers will be online for you night and day to attend to your queries and to rectify any issue that you might possibly face. Simply submit a technical support request from the Help Center section and we’ll respond back to you immediately.