Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response time warranty for every trouble ticket or email that you send to the help desk support team. We will swiftly answer all typical enquiries and forward right away the case to our server administrators if additional assistance is required. If you take advantage of our Admin Services package, we’ll complete any of the included server management services at a time that has been agreed upon preliminary.
A Top–Notch Customer Care Service
We’ll be online for you 24–7 to respond to any enquiries that you may have about our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help handling server administration procedures, you can examine our Admin Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
An Intuitive Help Area
Every Linux dedicated servers hosting package comes with our cost–free Site Control Panel, which offers a fully detailed knowledgebase plus a set of how–to video tutorials. Whenever you need assistance while working with the Site Control Panel, just click the Videos or Help buttons located in the upper right corner.