The presence of the customer and tech support that a web hosting company provides can tell you a lot for the services which they supply as well. When you're allowed to use just e-mails and tickets, you have almost certainly found a reseller not the website hosting supplier. If this is the case, you'll have to wait for a couple of days so as to have an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for additional help. If the provider offers you several means of communication with quick response time that are available at any moment, they're almost certainly the top provider, not just a reseller. So you'll get timely assistance and top-notch support because they'll have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it's generally much better to be able to get hold of your hosting company directly using your favourite method of communication.

24/7 Customer Support in Web Hosting

The customer and tech support services for all our web hosting packages are round-the-clock, thus you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an email message. In case you already have an account, you are able to open a support ticket on top of the other three ways of communication. You'll be able to choose the most suitable way to contact us depending on what your location is or what device you are using. We can help you for more or less any hosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you can reap the benefits of our 24/7 tech support services even on public holidays. All your web sites will be available at all times and so will we. With plenty of connection options, you can choose the most convenient approach to get in touch with us and inquire about our solutions if you don't have an account yet, or request assistance in case you're already one of our customers. You can give us a call, start a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have a one-hour answer time guarantee, even though it hardly ever takes over 20 min to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we'll be there for you anytime you need us, not a couple of days after that.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious issues and / or questions with regard to the pre-installed software the server is equipped with. If you have not ordered a virtual private server package yet, you're able to learn more details about our solutions by giving us a phone call or via the live chat service. For more tech issues, you should send an e-mail or open a trouble ticket through your billing Control Panel and you will get assistance within less than an hour no matter the time of the day, even on weekends and holidays. The typical reply time usually does not exceed 30 minutes. If you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS package and our admins will assist you with any set up or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to have well-timed support in general, let alone if you operate an entire server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour reply time warranty whatever the situation. The service is cost-free for all the difficulties with the server or the software that was installed from our admins through the setup, so you can get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 mins since we have admins available 24x7x365. In case you need general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you may use our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to include to your server package through the billing Control Panel.