One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to obtain a reply to an email or a tech support ticket. No matter when you contact us, we will respond to you within less than 60 minutes with any pre-sales or technical questions that you might have. In reality, our actual reply time hardly ever exceeds twenty-thirty minutes. As we’re available to you 24/7, you will always obtain help in a well-timed manner and we realize exactly how essential this is in the electronic world. Soon after you contact us, we’ll respond to your questions. If you encounter any technical issue, we will solve it on your behalf, or we will supply you with all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we recognize how crucial it is to get prompt support, we guarantee that you will never need to wait for more than one hour to receive an answer to any trouble ticket that you send via your semi-dedicated server CP. In fact, you will seldom need to wait for more than 20 to 30 minutes and this applies to any issue no matter what its nature is – billing, technical or general. Additionally, our technical and customer support team is working 24x7, which suggests that even if you submit a ticket during legal holidays, you’ll always receive an immediate response, which will include the answer to a question, the solution to a complication or the details required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to spend a whole day waiting for a response like you would with many other hosting companies.