In case you have a site, a problem could always crop up and it doesn’t automatically have to be associated with the web hosting service itself. For example, something may go wrong when you bring a script up to date or some crucial data can be modified or erased unintendedly. No matter what the essence of the problem is, you will have to get in touch with the tech support team and ask them to retrieve a backup or to help you resolve the problem that you’re having. How promptly they’ll do that will determine the span of time that your websites will be unreachable. For particular websites like community web portals or e-shops, a recurrent downtime period often equals lost users and money. That being said, it is important for you to use the services of a web hosting company that offers not only a good client support service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to obtain a reply to an email or a tech support ticket. No matter when you contact us, we will respond to you within less than 60 minutes with any pre-sales or technical questions that you might have. In reality, our actual reply time hardly ever exceeds twenty-thirty minutes. As we’re available to you 24/7, you will always obtain help in a well-timed manner and we realize exactly how essential this is in the electronic world. Soon after you contact us, we’ll respond to your questions. If you encounter any technical issue, we will solve it on your behalf, or we will supply you with all the necessary information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize how crucial it is to get prompt support, we guarantee that you will never need to wait for more than one hour to receive an answer to any trouble ticket that you send via your semi-dedicated server CP. In fact, you will seldom need to wait for more than 20 to 30 minutes and this applies to any issue no matter what its nature is – billing, technical or general. Additionally, our technical and customer support team is working 24x7, which suggests that even if you submit a ticket during legal holidays, you’ll always receive an immediate response, which will include the answer to a question, the solution to a complication or the details required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to spend a whole day waiting for a response like you would with many other hosting companies.