A live chat is a real-time way of communication between a web hosting supplier's support crew and its clients. It's a very efficient way to receive some info about the website hosting services or get some issue resolved because you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced chance of errors when you exchange information such as usernames or domain names, the faster response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you are able to do another thing while the agent investigates the issue involved. Furthermore, you are able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone fees that you will need to pay when you're calling to a different country.

Live Chat Support in Web Hosting

As we believe that a number of situations can be resolved when you talk with a live person, we supply a live chat service for all of our potential and existing customers. Our chat is available every day and our customer care representatives will assist you with a variety of questions and troubles. In case you aren't our client yet, you can learn more about our web hosting plans and the web hosting environment in general so as to be certain that your web sites will operate effectively on our servers. If you already have an account and you have some questions or you experience any kind of issues with any of our solutions, you'll be able to join us on our live chat and we will supply you with the necessary information or help you troubleshoot the problem. You will have to open a trouble ticket for some troubles which require more time or the expertise of a sysadmin, but for a variety of basic issues you will get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, which means that any time you have any questions regarding our Linux semi-dedicated hosting packages, you can talk with our customer support team anytime regardless of whether you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and common questions and troubles, yet we are able to help you with a lot of technical questions as well. We can help you choose the optimal package for your sites in case you do not have an account yet, we can answer any kind of billing questions or concerns you may have or we can help you with installing your new email address on your personal computer or smart phone - all this will be done in a timely manner since our live chat service is online all day, every single day. Every time you require support, you'll be able to talk to an agent and save a long time.