A ticketing system is the most common means of communication that hosting companies offer to their clients. It is most often part of the billing account and is the fastest way to deal with an issue that requires a certain amount of time to investigate or that has to be forwarded to an admin. Thus, all responses supplied by either party will be stored in the same place in case somebody else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which means that you will need to sign in and out of no less than 2 accounts to do a given operation or to touch base with the company’s client care team. In case you’d like to administer a number of domain names and each one is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Plus, it could take a significant length of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with lots of other web hosting companies, the trouble ticket system that we are using with our Linux web hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize different log-in names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one location. So, if you have an enquiry or experience a predicament, you can get in touch with our help desk staff instantaneously. Our ticketing system features a clever search option. This goes to say that even in case you’ve opened many tickets through the years, you will be able to find the one that you need without hassle. Furthermore, you can check knowledge base guidelines for fixing commonly encountered complications.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, so you will not need a separate platform to get in touch with our support staff – you can do it on the spot in the event that you chance upon an issue. Sending a new ticket requires a few clicks of the mouse and finding an older one is just as easy. Using our intelligent search functionality, you can swiftly find any ticket that you have submitted in the past. You can send a ticket at any time since our customer care team representatives are on duty 24-7 and respond in no more than one hour, although it rarely takes that much to get a response. With the Hepsia Control Panel, you will have everything in a single place and you can forget about the need to log in and out of 2 or more platforms to troubleshoot a simple problem.